Refund and Returns Policy for VacuumGarentech

Effective Date: January 2, 2025

At VacuumGarentech, we are dedicated to delivering high-quality products to our customers. However, we understand that sometimes products may not meet your expectations. If you are not satisfied with your purchase, we have created this Refund and Returns Policy to ensure a smooth and easy return process.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Return Period: You must request a return within 30 days of the purchase date.
  • Condition of the Item: The item should be unused, in original condition, and in its original packaging. It must not show signs of damage, wear, or alteration.
  • Proof of Purchase: A receipt or order confirmation email must be included with the return to verify your purchase.

Note: Some items, including those marked as final sale, are not eligible for return. Please check the product page for specific exclusions.

2. Refund Process

Once your returned item is received, our team will inspect the condition of the item to ensure it meets the return requirements. If the return is approved:

  • We will process your refund to the original payment method used during the purchase.
  • Refunds will be issued within 5-10 business days after we process the return. Please note that your bank may take additional time to post the refund to your account.
  • Shipping fees are non-refundable, unless the return is due to a product defect or an error on our part. Return shipping costs are the customer’s responsibility unless the return is due to an incorrect or faulty item.

3. Non-Returnable Items

There are certain products that cannot be returned, including:

  • Customized products that were made to your specifications.
  • Opened or used vacuum parts or accessories that cannot be resold for hygiene or safety reasons.
  • Gift cards and other non-returnable services.
  • Products marked as “final sale” or “clearance” are not eligible for return or exchange.

If you receive a product that is damaged or defective, please refer to our section below for defective items.

4. Exchanges

If you receive a defective, damaged, or incorrect item, we are happy to exchange it for the same product or a similar one. Please contact us as soon as possible to report the issue. Exchanges are processed based on product availability.

To initiate an exchange:

  • Contact our customer service team at Contact@vacuumgarentech.com with your order number, a description of the issue, and photos of the damaged or incorrect item (if applicable).
  • We will send you a return shipping label and process the exchange once the returned product is received.

5. How to Return an Item

To return an item, follow these steps:

  1. Contact Us: Reach out to our customer service team at Contact@vacuumgarentech.com to initiate the return process. Include your order number, reason for the return, and any relevant details about the item.
  2. Prepare Your Return: Carefully package the item in its original packaging to prevent any damage during shipping. Please include all accessories, manuals, and parts that came with the product.
  3. Ship the Item: Send the item back to us at the following address:
    • VacuumGarentech
      1626 Findley Avenue,
      Tuttle, North Dakota
      701-867-6242

Please use a traceable and insured shipping service for your return to ensure that it arrives safely. We are not responsible for lost or damaged items during return shipping.

6. International Returns

For customers outside the United States, returns are accepted under the same conditions as domestic returns. However, international customers are responsible for all return shipping costs, including customs duties or taxes that may apply to the returned items. We recommend that international customers choose a shipping method that includes tracking and insurance.

7. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at Contact@vacuumgarentech.com. We will arrange for a replacement or a full refund depending on the situation. We may ask for photos or other details to help us understand the issue.

8. Customer Support

Our customer support team is here to assist you with any questions or concerns regarding your return or refund. Please feel free to reach out to us:

VacuumGarentech
1626 Findley Avenue, Tuttle, North Dakota
Phone: 701-867-6242
Email: Contact@vacuumgarentech.com

We aim to respond to all inquiries within 24-48 hours during business days.

9. Changes to the Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our practices.